Privacy policy

The controller responsible for data collected through this website is TerraviaVenza, a travel agency focused on tailor-made journeys and experiences.

For any privacy or data protection question, contact us at hola@terraviavenza.com.

We only request the information needed to answer your request or provide the service you ask for. Depending on how you interact with TerraviaVenza, we may process:

• Identification and contact details, such as your name, email address or telephone number.
• Information you voluntarily include in an enquiry about a trip, destination or experience.
• Technical and browsing data, such as IP address, browser, device and cookie preferences.
• Information needed to manage a commercial relationship, booking or quotation request, where applicable.

We use personal data only for specific and legitimate purposes connected with our services:

• Responding to questions, information requests and contact requests.
• Creating travel proposals tailored to your preferences.
• Managing bookings, contracted services and relationships with customers and suppliers.
• Maintaining the security, availability and proper operation of the website.
• Analysing website use in aggregate when you have accepted analytics cookies.
• Sending commercial communications only where we have a valid legal basis and, where required, your consent.
• Complying with legal obligations, preventing fraud and responding to competent authorities.

The legal basis depends on the specific purpose. We may process your data because it is necessary to respond to a request or perform a contract, because we have a legal obligation, because you have provided consent or because we have a legitimate interest, always respecting your rights and reasonable expectations.

Where processing is based on consent, you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing carried out before that point.

We will only send travel inspiration, news or offers where there is a valid legal basis. Every message will include a simple way to unsubscribe. You can also opt out by emailing hola@terraviavenza.com.

We may share information with providers who help us operate the website, manage communications, host systems or deliver travel services, under appropriate instructions and safeguards.

We may also disclose data where necessary to comply with a legal obligation, protect our rights or respond to a valid request from a public authority. We do not sell your personal data.

If one of our providers processes data outside the European Economic Area, we will use the safeguards required by applicable law, such as an adequacy decision or appropriate contractual protections.

We keep data for as long as necessary for the purpose for which it was collected and then for the periods required to deal with legal responsibilities or claims. When it is no longer needed, it is securely deleted or anonymised.

We use reasonable technical and organisational measures to protect information from unauthorised access, loss, alteration or disclosure. Access is limited to people and providers who need it for their role.

Our website uses necessary cookies and, when you allow them, analytics or marketing cookies. You can find more details and change your choices in our Cookie policy.

The website may include links to third-party sites. TerraviaVenza does not control their privacy policies or practices, so we recommend reviewing them before sharing information.

You may request access to your data, its correction, deletion, restriction or object to processing. You may also request portability where applicable and withdraw any consent you have given.

To exercise your rights, email hola@terraviavenza.com describing your request and providing enough information to verify your identity. We will respond within the time required by applicable law.

If you believe processing does not comply with the law, you may lodge a complaint with the relevant data protection authority.

Our services are not directly aimed at children. If we need to process a child's data to organise a trip, it must be provided or authorised by the person with the relevant parental responsibility or guardianship.

We may update this policy to reflect legal, technological or service changes. The current version will always be published on this page with its update date.

If you have questions about this policy or how your data is processed, contact TerraviaVenza at hola@terraviavenza.com.